Shipping policy
Shipping Policy: Thank you for choosing our business. This page outlines the terms and conditions of our shipping policy.
Order Processing: All orders are processed and shipped within 1-3 business days. Please note that orders are not processed on weekends or holidays. Orders received after 5 PM will be processed on the next business day.
Shipping Speed and Costs: We offer domestic and international shipping options. Shipping costs and delivery times may vary depending on your location. For more information, please refer to our website.
Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Shipping Restrictions: Please note that certain items may be subject to shipping restrictions based on local laws and regulations. We apologize for any inconvenience this may cause.
Lost or Damaged Items: In the event that your order is lost or arrives damaged, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
International Shipping: For international orders, please be aware that additional customs fees, taxes, and duties may apply. These fees are the responsibility of the customer and are not included in the shipping charges.
Returns and Exchanges: For information regarding returns and exchanges, please refer to our return policy.
Important Shipping Information
Please ensure that your address is entered correctly. Although we have systems in place to help standardize addresses, be sure to confirm that a suite, apartment or unit number if applicable is included. Incomplete address information (Main St. vs. Main Ave. vs. Main St. NW) can delay the delivery of your order. We cannot be held responsible for orders that are delayed or misrouted due to incorrect information. Please contact us for assistance with correcting an address on an order you have placed.
Tracking Your Package
After your order is shipped, we will send you an email shipment confirmation. It will also provide a shipment tracking number, with easy links to the shipping carrier’s websites, so you can track the status of your order. Contact us if you need help tracking your order.
If you have any further questions or concerns regarding our shipping policy, please feel free to contact us at lanorahair@gmail.com.